Chaport:

Through the use of live chat and chatbot services, Chaport is a messaging platform that promotes consumer self-service.

You must set up a knowledge base for your website and turn on the chat widget’s FAQ bot. Then, chatbots take up the task of responding to frequent queries, gathering feedback, and more. The agent is then free to concentrate on the more complicated talks.

One of the most user-friendly WordPress live chat plugins on this list is Chaport because of its UI. It is not required to know how to code too in order of constructing a chatbot. Just create a scenario, add a new bot, and define the triggers. You can switch visitors to a live chat if things get difficult.

• You may install the chat widget on many websites and use the Chaport app to receive messages.
• Monitoring site visitors and entering information to speed up answers.
• Before or during a chatbot interaction, gather basic visitor information using chat forms.
• To establish automated workflows, and share information with connected apps. Through Zapier, 3000+ connections are available.
• Customizable chatbot to enhance brand awareness and complement the look of your website.
• Using rule-based automatic chat invitations and automated checkout page messaging, encourage customers to complete a purchase.
• Group conversations and chat transfers are options for coordinating an answer.
• When a chat is started, you’ll get notifications, and you may utilize the autoresponder during downtime.
• Analytics and reports, such as on-demand reports that provide reaction times, engagement rates, and other information.